To our Folibears…
Support & Frequently Asked Questions We believe in full transparency and exceptional service. Should you have any questions, our team is here to assist you. How can I contact you? Email: For all inquiries, please reach out to support@folieymaison.com. Response Time: Our dedicated team responds to all inquiries within 24–48 hours. Social Media: For updates and brand stories, please follow our social channels, linked at the bottom of this page. Shipping & Delivery Inquiries Order Tracking: Once your order has been processed, you will receive a tracking number via email to monitor your package’s journey. Shipping Delays: While we strive for timely delivery, shipping times may occasionally vary due to carrier demand or customs processing. If your order is delayed beyond the expected timeframe, please reach out to us, and we will investigate the status immediately. Business Hours: Our team operates Monday through Friday, 9:00 AM – 6:00 PM (EST). Inquiries sent over the weekend will be prioritized the following Monday.